The product arrived damaged.
If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery and there has to be proof of error.
I gave you the wrong address and my order never made it to me. Will you resend it?
Please notify me of the requested change immediately. I'm only able to make changes to your shipping address prior to shipping your order.
In case you don't correct the error until the order has shipped: If your order is being sent back to me then yes I can re-mail it, but you will have to pay for shipping again. If the order never makes it back to me you must buy your items again.
You had a sale but it ended before I could buy anything, could I have an item at the sale's discount anyways?
No, you must buy the items you want during the sale.
When will my order be mailed out?
I mail orders out every Tuesday, unless the item is a preorder. Preorder ship dates will be listed in the item description. Any non-preorder item purchased with a preorder item will be shipped at the same time as the preorder item.
Why does my charm have bubbles or scratches all over it?
There's plastic on both sides of the charm to protect it during manufacturing and shipping. It can look a little beat up, but if you peel it off your charm will look brand new.
Some Acrylic charms lack the plastic, but it will be in the item description or labeled as B/C tier items.
My item has general wear and tear from every day use, can I have a replacement?
No. My goal is to deliver you a damage-free product but what you do with it afterwards is outside of my control and I am not responsible for any damages that happen once it's in your hands.
I have a complaint but it's been like a year since I bought my item.
I will refund or replace orders that arrive damaged or are incorrect within a month of you receiving your order.